Service Catalog Management

We will help you create a concise catalog with all your services; further categorizing into frequencies, bundled services etc. This way your services will be better streamlined and you can manage them well. WorksLogic will let you

• Add service type
• Define applicable service frequencies
• Add service categorization
• Bundle services with cost and frequency
• Add external documents to service

Customer Master Management

Have all your customer data in one place to service them efficiently. Group customers based on locations, club multiple addresses of same customers together, manage multiple branches etc. through the below features of WorksLogic

• Manage multiple service addresses
• Manage multiple branches
• Categorization of customers on configurable parameters
• Easy bifurcation of customers based on Geography

Customer Portal

To give your customers a memorable experience it is important to make them feel a part of your services. They should be able to track and know all the necessary details along with quick and easy access to you for complaint resolution. WorksLogic gives you a customer portal where your customers can raise complaints, see status of the services among other.

• Customers can raise complaints via customer portal
• Customers can view complain status via customer portal
• Support communication
• Customers can view invoices, sales order, delivery notes

Support Services Management

How you take care of your customers shows by your complaint resolution and support services. Is your support assistance transparent? Does your customer know the exact status of the complaint? WorksLogic’s support service management module creates a unique experience for your customers through the below features.

• Customer complain tracking based on Complaint ID
• Log Customer feedback with searchable parameters
• Auto alerts and notifications based on complaint stages and status
• Integrated customer Portal

Scheduling and Dispatching

Schedule and assign service executives for your customers in a timely manner without fail with WorksLogic’s scheduling and dispatching module. Get a complete view of all the tasks in hand and plan your resources accordingly.

• Job Order Creation and tracking
• Auto Scheduling of service executives based on defined priorities
• Calendar view of all assigned and pending jobs
• Manage job rescheduling, Cancellations etc. easily
• Manage service resources dispatch based on Schedules

Annual Maintenance Contracts

Handle AMCs like a pro with Work logics AMC module. Get a unified view of all the AMCs in hand and schedule service requests at the exact time. This way you will never miss out on servicing any of your clients.

• Manage and track Annual Maintenance Contracts
• Auto creation of service schedules from AMC
• Easily Create Schedule and dispatching plan based on Service schedules

Invoicing

Creating accurate invoices with all the necessary formalities might look like quite a task, especially with all the changing laws in the country. WorksLogic makes invoicing extremely easy for you by letting you create template-based invoices, auto creation of invoices for recurring accounts etc.

• GST Enabled
• GST Challan register
• Auto creation of recurring invoices based on completed services
• Manage Vendor payments
• Track pending invoices and payments

Managing services through Tickets

How do you internally manage a customer complaint or a job order? Do you rely on traditional methods of assigning jobs? WorksLogic gives you the option to manage services through generating unique tickets for each job. With the ticket number you can assign, track and add notes to a particular job. It also brings in accountability and uniformity in execution.

• Easy creation of Tickets
• Search tickets based on configurable parameters
• Track Ticket progress
• Assign resources to tickets
• Ticket display by priorities at service location
• Add External files to a ticket
• Auto Alerts or notifications to customers and assigned resources

Manage Assets on Client Location

With WorksLogic know exactly when and where an asset needs servicing at a client’s location. Get a map view of the upcoming location service based on geography. Plan your resources well in advanced to service these on location maintenance activities.

• Asset distribution location map
• Schedule Service/Maintenance activities for assets
• Track due services/Maintenance for assets

Consumables and Spares Management

Get a complete inventory management platform to keep a track on your spare parts and other WIP inventory. Get alerts when inventory goes below a set unit and get timely updates on reorders based on the type of the parts, its availability and cost. WorksLogic brings the below features

• Auto updation of Inventory based on Job work or Service
• Maintain and track critical spares inventory
• Alerts if inventory goes below reorder limit